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Customer Comments
” I just received my new MusicMan bass and it is perfect! In all my years of buying music equipment I have never received service that even comes close to that of Bass Central. Mr. Felton filled my order on his own time at 10:30 at night just so I could get the bass of my dreams. I will never buy from anyone else. Just when I thought service was a thing of the past, Bass Central and Mr. Felton restored my faith in music stores. Thanks again for all your help and I will tell everyone where to buy their next Bass. Joe Self
“Man, the more I deal with Bass Central, the more reason NOT to go anywhere else!” Phil “………..Awesome! I must say, I'm completely blown away by this customer service. It's been a LONG time since I've seen this from a business and it is refreshing. You, sir, now have all my bass business.”
Thank you VERY much! Phil "Beaver and Crew, Last fall I bought a VW Classic from your and shop and I wanted to give you an update. The Navy has me in Japan now and the next few months will find me and the bass all over the world performing for thousands of people. The bass is great! One of the best purchases I've ever made.
I spoke with several shops before Bass Central but the customer service that I received from you made the final decision on where I did my shopping. I look forward to continuing my relationship with Bass Central.
-MU2 Clint McClanahan -SEVENTH Fleet Band To the guys at Bass Central,
“Your service has been brilliant: it’s actually been easier to buy from you half way round the world than from some of the retailers in the UK! Great price and prompt and highly efficient service. Thank you especially for the care you took in getting the order exactly right and in keeping me informed throughout; I appreciated being able to track the progress of the parcels as they made their way to me. 7-days to ship is amazing really!
I would recommend you to other bass players in the UK without hesitation.
With kind regards and grateful thanks, Ian (UK)
“World's No.1 service! The best BASS shop in the world! God bless you!” Seung H, LA, CA
I would like to thank you and my other friends at Bass Central for your impeccable service and support. Considering we are an ocean and a continent apart, this transaction was a lesson in “Customer Satisfaction” for some other companies. A special thank-you goes to Beaver, for enduring all our correspondance!!!
Please also tell Beaver that he is lucky to have such a marvellous team.
Now, you all have a friend in Turkey for life! -Buğra Yenson Turkey “Hi guys, just a quick mail to say thanks very much for sorting me out with my Warwick Thumb lefty 5 back in January. The service you provide is phenomenal, I've not been to any other shop that's close! This was the second bass that I've bought from you and I'll look forward to getting another one from you guys in the future. Yours is the only shop I'd recommend for bassists worldwide! Thanks again! England
This was my second purchase through Bass Central, and they have both been made incredibly easy because of the staff at Bass Central. You guys are the best in the business (and I work at well respected music store because of our level of service), what does that tell you? I look forward to doing business with Bass Central again in the future. Raoul K. “I really appreciate you giving me a call today and I can’t wait to get the Sterling! I’ve emailed several shops in the past few days and never got a reply or phone call. You seem to have any equipment I could possibly need so you’ve gained a loyal customer by simply taking a moment of your time. Thanks again and I will definitely be purchasing from you again in the future!” James H.
8ass Central is simply the BEST. Thanks, Ken W. "This Lakland 55-94 is exactly what I wanted, if money was no object this is what I would get!" Dan Turton "You guys did a really great job. Great price, great service and I can't believe how fast I got it. You have made a new friend/customer for life." Thanks again. Brian Roundtree “Best Prices, Best Products, Best Management, and the World’s Best Sales Men! You’re the Best!” "Bass-central is definitely the best shop for musicians all over the world!"
“I know the 55-01 is probably one of the least expensive basses you stock, and nobody got rich on the sale, but
I really can't get over the service I received from everyone. Starting with Grasshopper, then I spoke to you, Beaver, KC, and Keith about the address thing. John Jarmuskiewicz
“Thank you very, very, very much for you ridiculously good service, you were extremely helpful and very friendly and the transaction could not have gone any smoother, Bass Central is perfect!” -G. Cohen “Great bass and great service by the staff of Bass Central!”Thank you very much. -Stefano Marchese, "All I bought was a 55-01 skyline and you treated me like I was buying
a "You have the best store on the planet!" "I now know why everyone I had talked to said Bass
Central's customer service can not be beat! Thank you again for
the help. You have got a new customer for life". My Lakland Joe Osborne arrived last
week, and I want to thank you for making
my purchase one of the best online shopping
experiences I've ever encountered! Your attention to customer service
is obvious. Thank you so much again and it will be a pleasure to do business
with you again! "It's easy to get quite nervous when dropping a lot of money on
a new instrument, especially over the internet when you can't play/hear/see/feel
what you're buying. Beaver and his team
made the experience a real pleasure,
and this fine bass was well worth it!
Bass Central
is the BEST!!!" "I live in central Italy (Avezzano,
AQ) and recently (Dec 2003) I ordered a Skyline
55-02 from BC; I requested a
possibly cheap shipment and, to give me what I wanted with a fast service,
the shipment has been done direct from Lakland-Chicago; quick but... uninsured.
The bass got stolen and I remained with just flies in my hand! Both
Beaver Felton and Dan Lakin decided to share the loss and just send me
a brand new replacement at their own expenses. No cost for me! As
of today, Martch 2004, I have a problem only "thinking" to bass-shop
elsewhere!!! Compliments for a service
that is just unmatched anywhere on the planet. I mean
it. I know it. "...so many thanks
for making my bass dream come true. A super high-end "Thanks so much
for your quick and "extensive" :) delivery of this beautiful
looking and sounding Skyline 4. My husband is THRILLED as you
can see in this pic from New Year's Eve!!!!!!!!Thanks so much! We
will be using your great company
with such phenomenal service
for all of our bass needs in the future!!!!" "Awesome, thanks again for being #1" "Beaver, my experiences with you and your
staff have really been great, and I can't imagine working with another
bass retailer! Grasshopper and Gard are
talented, friendly, and knowledgeable." "I have ordered an awful lot of stuff online
from other stores, individuals, PayPal shops, & eBay. Nobody
has come close to your fast service. Thanks to Beaver & the guys and
thanks for the goodies." Dealing with Beaver
and the guys at Bass Central was
a pleasure - they went out of their way to
make sure I was a very happy customer.
This is so important when you are buying from overseas without seeing
the goods - It takes away the fear of being ripped off. I
would have no hesitation in buying from them again and, in fact plan
to do just that. Thanks Beaver" Attention bass shoppers! DO NOT repeat DO
NOT make any bass related purchase anywhere but at Bass
Central! Their selection, customer service,
prices and overall total professionalism is impossible to beat. I
keep coming back to them and you will, too. 'IF BASS CENTRAL PLAYS
IN THE WORLD CUP WE ARE GUARANTEED THE TROPHY WILL BE HOME IN THE USA...this
is the type of world class service any
music store should follow.....fast, efficient,
honest & on the ball!' Bass Central has
the best customer service of any music
store I have ever dealt with and the best prices
hands down! *"BASS
CENTRAL IS THE PLACE FOR BASS PLAYERS! TRUSTWORTHY and EFFICIENT WITH
SERVICE THAT'S OUT OF THIS WORLD!" *Just
a note to express my EXTREME SATISFACTION with
the level of service that I have received from Bass
Central. *I was thrilled (as usual) with the service,
and the consistent support I receive from Bass
Central, as a customer and fellow bassist. *BASS CENTRAL RULES!!!! *I'm enjoying the instrument of my dreams
because Bass Central put the customer
first. *Here's another vote for Bass
Central. These guys are great. I just ordered a new Stingray
from 'GrassHopper', and the whole transaction couldn't have gone
smoother. *Bass Central should
serve as an example to everyone interested in successful e-commerce
and how to do it. *I think you guys give the best service,
hands down! * I'll be your customer again and I'll be
sure to tell others! *You guys are the best store in the world
for Bass players. *In my many years, I have never come across
the extraordinary lengths of customer service that's been displayed
by Bass Central. You've set the mark of
customer service high above industry standards. "Just a note to express my EXTREME SATISFACTION with the level
of service that I have received from Bass Central. Thank you
for your patience and honesty in answering all my questions before making
my most recent purchase of the Eden Metro. Thanks to "Beaver" and "Grasshopper" for
the same level of service and professionalism as when I ordered my bass
prior to that. Yours is truly a professional organization with the goal
of customer satisfaction as the number one priority. I look forward to
a continued relationship with Bass Central in the future. Thanks!" *ETC., ETC., ETC., ETC., ETC
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